Careers at MAFCU

If you are looking for a challenging yet friendly atmosphere where you can be part of a supportive team environment, then consider a position at MAFCU.

Medical Area Federal Credit Union, a full-service $65-million credit union, offers a fast-paced work environment with an excellent benefits package. Our goal is to bring financial success to our members through excellent products and service, superior value, and convenient access. If you are looking for a challenging yet friendly atmosphere where you can be part of a supportive team environment, then consider a position at MAFCU. We are an equal opportunity employer who offers full-time employees paid holidays, vacation, and sick leave, medical and dental coverage, 401(k) and pension plan programs, and many other benefits.

Mortgage Loan Specialist

We are seeking an experienced Mortgage Loan Specialist to be an integral part of the Lending department as the principal processor of mortgage and home equity loans. The Mortgage Loan Specialist is the key point of contact with existing and prospective customers as well as mortgage brokers for all first and second mortgages and home equity loans. This position is responsible for taking loan applications, data input into the Point LOS system, sending required disclosures in a timely manner, HMDA reporting, and setting up loan files for review by the VP of Lending. The successful candidate will discuss mortgage options with customers and have knowledge of all the loan products we offer as well as assist with consumer loan closings. The Mortgage Loan Specialist reports to and works closely with the VP of Lending.

The ideal candidate has the following skills and qualifications:

  • Two years of experience in the lending department of a credit union or other financial institution
  • Bachelor’s degree in a business field
  • Thorough understanding of underwriting criteria and guidelines
  • Time management skills with the ability to work independently and meet deadlines
  • Ability to process with speed and accuracy
  • A professional demeanor with well-developed interpersonal and written communication skills for customer interaction be it in person, over the phone or via email or other written communication
  • Knowledge of the Point LOS system

Hours: Monday through Friday 8 to 4:30 pm and Saturdays 8:45 to 1:15 pm (on a rotation basis)

Salary: Commensurate with experience

Our work environment is fast paced, team oriented, and customer focused. We offer competitive compensation with commission opportunities and an extensive benefits package. If you have the experience we seek, please forward a cover letter with your resume to resumes@mafcucreditunion.org.

Customer Service Representative

We are seeking a customer-service-oriented individuals for entry-level Member Service Representative positions. This is a great opportunity for personal and professional growth for self-motivated individuals who enjoy working with the public. Excellent communication skills and a professional demeanor are essential for delivering a high level of service whether in person, over the phone, or at off-site events. The successful candidates have worked in a team setting and have demonstrated an ability to communicate effectively with people at all levels. 

A High School diploma and previous customer service/cash handling experience in a financial institution are required at a minimum. Ideally, the successful candidate will have a college degree and previous customer service/cash handling experience in a financial institution. Knowledge of a second language is advantageous. 

While we have an opening at each branch, we reserve the right to assign the successful candidates to either branch to accommodate our business needs. As part of our ongoing training we rotate our staff through both branches on a regular basis. Flexibility related to work schedule and location is a plus. 

Our Longwood branch is easily accessible from the Longwood "E" Green line stop. The work schedule at this location is Monday through Friday (8 am to 4:30 pm) with a rotation of working late Thursdays (9:30 am to 6:00 pm) and early Fridays (6:45 am to 3:15 pm) with Saturday rotation at the Brookline branch (8:45 am to 1:15 pm). If scheduled to work on Saturday, the Wednesday before has shortened hours. 

Our Brookline branch is easily accessible from the Brookline Hills "D" Green line stop. The work schedule at this location is Monday through Friday (8 am to 4:30 pm) with a rotation of working late Thursdays (10 am to 6:30 pm) or late Fridays (9 am to 5:30 pm) with Saturday rotation (8:45 am to 1:15 pm). If scheduled to work on Saturday, the Wednesday before has shortened hours. 

Our work environment is fast paced, team oriented, and customer focused. We offer competitive compensation with commission opportunities and excellent benefits. If you have the experience we seek, please forward a cover letter with your resume to resumes@mafcucreditunion.org. 

 

IT/Operations Analyst

Take advantage of an exciting opportunity to become part of a growing financial cooperative dedicated to meeting our members’ needs.  MAFCU Federal Credit Union is currently seeking a skilled IT/Operations Analyst.  Established in 1952, MAFCU serves more than 90 affiliates and 10,000 members, with branches located in the Longwood Medical Area and Brookline. We are expanding to serve the lending needs of our members in the Dorchester Lower Mills area as well as individuals and businesses in the area.

This is a unique opportunity to assume a full range of responsibilities across key functional areas, while utilizing your technical and analytical skills.  Under the general direction of the VP of Operations, the IT/Operations Analyst is responsible for the effective operation and support of MAFCU’s computer systems and network.   You will conduct research and evaluate trends and new technologies in the industry to advise management in determining applicability across all functional areas. You will make recommendations and assist in the implementation of technology-based solutions in support of strategic initiatives. The ideal candidate will demonstrate continuous effort to improve operations, streamline business processes, and work cooperatively and jointly to provide quality member service. Some of the responsibilities will include day-to-day technology and operations support. Similarly, you will consult with technology vendors and escalate high level technical issues to the appropriate party. You will assist with hardware and software installations and maintenance as well as general network, security and system administration. You will prepare and provide technology training to all departments. You will support Senior Management in the vendor and risk management process.

The successful candidate will be exposed to operations, lending, human resources, accounting, marketing, contract administration, and vendor management.  As the business grows, you will have the opportunity to make a greater impact and be rewarded for superior performance with accelerated career advancement.

Qualifications:

Must possess strong analytical aptitude, and solid technical foundation with a working knowledge of the banking / credit union industry. Must be able to analyze and resolve complex problems. Must possess good communication, organizational and multi-tasking skills. Working Knowledge of Networking, Computer Systems support and maintenance. Must have knowledge of:

  • Network Operating Systems: Microsoft Windows Server 2003 and greater (Active Directory User Setup and Maintenance)
  • Desktop Operating Systems: Windows XP Professional and greater, Apple Mac OS X or greater (End-User Support and Basic Troubleshooting)
  • Software: Solid Desktop Application Knowledge including Microsoft Office Suite, Adobe Acrobat, etc.
  • Security: Firewall Reports and Log review, Virus and Malware cleanup

Any combination equivalent to experience and training would provide the required knowledge, skills, and ability would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

  • Experience: Minimum Three years of increasingly responsible experience in an analytical capacity, with strong leadership and interpersonal skills. Must possess experience in the support and administration of desktops and local area networks. Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required. Experience related to network operating systems, networking standards, computer/network hardware and system maintenance is required
  • Training: Equivalent education to a Bachelor's degree from an accredited college or university with major course work in business management, management information systems, or a related field.

Career Level Required: Experienced (non-manager)

Experience Required: At least 3 years

Education Required: Bachelors’ Degree

Job Type: Employee

Job Status: Full Time

If you have the skills and experience required for this position, please forward your resume with cover letter to resumesitops@mafcucreditunion.org.